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If the complete order is returned the refund will include standard delivery costs from GRACIELA HUAM to you. For that purpose, Customer shall insert the delivery order indicating the parcel tracking number into the return parcel.

GRACIELA HUAM shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 10 days by bank transfer into the account used with the credit card bearing the Customer’s name.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.