Get 20% OFF your first order. USE CODE: WELKOMKNITLOVER
SHOP FALL’20 – 1st drop  HERE
Shipping WORLDWIDE | FREE Shipping above 350 EUR

DATA PRIVACY

Data privacy is very important to Graciela Huam and we want to be open and transparent about the processing of your personal data. That is why we explain below how your personal data is processed and protected.

Who is the manager of your personal data?

Graciela Huam, with registered office at Kromstraat 3A, 5504 BA Veldhoven, is the manager of the personal data you provide to us and is responsible for the processing of the personal data as set out in this privacy statement.

Contact details:
https://www.gracielahuam.com/
Kromstraat 3A
NL-5504 BA Veldhoven
KvK registration number: 66902150
VAT number: NL002493551B34

Why and on what legal basis do we collect your personal data?

The reason we use your personal data is because of the contractual agreements between you and Graciela Huam. We use your personal data to manage your online purchases from Graciela Huam, process your orders and returns via our online services and inform you about the delivery status or any problem in relation to the delivery of the items you have ordered. We also use your personal data to manage your payments, to handle complaints and warranty cases for products and to be able to identify you and confirm your address with external partners.

We can also use your data if we have a ‘legitimate interest’ in doing so. This means that we want to provide all our customers with the optimal personal service. We always take your privacy into account in this context. We may also have a statutory obligation to use your data, if we suspect fraud, for instance. And in other cases, you yourself have given us consent to use your data, as is the case when you sign up for the newsletter.

What types of personal data do we process?

Graciela Huam processes your personal data as a result of your use of our services and/or because you provide this data to us yourself.

Below is a summary of the personal data we process:

  • First and last name: in order to deliver your order to the right person.
  • Address: for the correct delivery of your order.
  • Telephone number: if we want to inform you about your order, we sometimes contact you by telephone.
  • Payment details: your payment details are sent directly to the bank via a secure connection.
  • IP address: your IP address is saved when you place an order so that any abuse of payment details can be detected.
  • E-mail address: every time you place an order, you receive e-mails from us at various points in the process to keep you abreast of the processing and delivery of your order. You can also receive newsletters from us, which are only sent to you if you have given your consent for this.
  • Your past purchases: to see what products have been in your order(s).

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data on website visitors under the age of 16, unless they have permission from a parent or guardian. We cannot check whether a visitor is above the age of 16, however. We therefore advise parents to be involved in their children’s online activities to prevent data on children being collected without parental consent. If you are convinced that we have collected personal data on a minor without this consent, please contact us via info@gracielahuam.com and we will delete this information.

Who has access to your data?

We only pass on your data to other parties if this is genuinely necessary for our service provision. These are parties in the following categories:

  • Delivery partners
  • Payment partners
  • IT service providers
  • Parties that collect our reviews

Parties such as data management platforms, media and advertising agencies and research agencies may enter the picture if we want to give your personal advice or show you targeted advertisements, for example based on your interest in certain products.

The parties to whom we provide access to your data may only use this data to provide you with a service on behalf of Graciela Huam. Unless they themselves are responsible for obtaining and protecting your data.

We will never forward, sell or exchange your data to/with third parties outside of Graciela Huam for marketing purposes. Data that is forwarded to third parties is only used to provide you with our services.

What are your rights?

Right of access: You have the right to request information about the personal data we have stored on you at any time. You can contact Graciela Huam at info@gracielahuam.com; this service will provide you with this personal data by e-mail.

Right to rectification: You have the right to request the correction of your personal data if this is incorrect, which includes the right to supplement incomplete personal data. If you have a Graciela Huam account, you can amend your personal data yourself in your account.

Right to restriction of processing: You have the right to request that we temporarily or permanently stop processing all or some of your personal data. You can request this by sending an e-mail to info@gracielahuam.com

Right to erasure: You have the right to have the personal data processed by Graciela Huam deleted at any time. You can request this by sending an e-mail to info@gracielahuam.com. We will delete your data within four weeks in that case.

Right to object to direct marketing: You have the right to object to direct marketing, including profile analysis for direct marketing purposes.

If you no longer wish to receive direct marketing, you can unsubscribe from the newsletter by:

  • clicking on the link at the bottom of every newsletter we send
  • changing the settings of your Graciela Huam account.

The right to submit a complaint to a supervisory authority: If you believe that Graciela Huam is not processing your personal data correctly, you can contact us at any time by sending an e-mail to info@gracielahuam.com You also have the right to submit a complaint to a supervisory authority.

Cookies or similar technologies used by us

A cookie is a tiny text file that is stored in the browser on your computer, tablet or smartphone the first time you visit this website. Graciela Huam uses cookies with purely technical functionality. These ensure that the website is working properly and that your preferences are remembered, for instance. These cookies are also used to be able to optimize the website. We also place cookies that track your browsing so that we can show you tailored content and advertisements.

When you first visited our website, we informed you about these cookies and asked your consent to place them.
You can stop accepting cookies by adjusting your internet browser settings to refuse all cookies. Via your browser settings, you can also delete all information stored earlier.